Terms & Conditions

General​ ​Terms​ ​&​ ​Conditions

In​ ​the​ ​following​ ​terms​ ​&​ ​conditions​ ​“the​ ​photographer”​ ​shall​ ​mean​ ​Michelle​ ​Dobson​ ​trading​ ​as Miss​ ​Monroe.​ ​“The​ ​client(s)”​ ​shall​ ​be​ ​those​ ​persons​ ​defined​ ​in​ ​the​ ​booking​ ​form.​ ​It​ ​is​ ​mutually agreed​ ​that​ ​the​ ​following​ ​terms​ ​of​ ​agreement​ ​form​ ​an​ ​integral​ ​part​ ​of​ ​this​ ​contract​ ​and​ ​cannot​ ​be varied​ ​in​ ​any​ ​way​ ​by​ ​the​ ​client(s)​ ​unless​ ​such​ ​conditions​ ​are​ ​expressly​ ​agreed​ ​by​ ​the photographer​ ​in​ ​writing.​ ​By​ ​booking​ ​with​ ​the​ ​photographer​ ​you​ ​agree​ ​to​ ​the​ ​below​ ​Terms​ ​and Conditions.

1.​ ​Booking​ ​Fee:
1.1​ ​A​ ​​non​ ​refundable​ ​$50​ ​deposit​​ ​booking​ ​fee​ ​is​ ​required​ ​at​ ​the​ ​time​ ​of​ ​booking​ ​in​ ​order​ ​to reserve​ ​and​ ​secure​ ​the​ ​appointment​ ​unless​ ​otherwise​ ​confirmed​ ​by​ ​Miss​ ​Monroe.

2.​ ​Payments:

2.1​ ​Balances​ ​owed​ ​for​ ​photo​ ​shoot​ ​appointments​ ​​must​ ​be​​ ​paid​ ​in​ ​full​ ​before​ ​the​ ​session commences.
Payment​ ​for​ ​all​ ​extra​ ​items​ ​ordered​ ​must​ ​be​ ​made​ ​at​ ​the​ ​time​ ​of​ ​ordering,​ ​unless​ ​a​ ​payment plan​ ​has​ ​been​ ​agreed​ ​upon.​ ​Prices​ ​for​ ​prints,​ ​albums​ ​and​ ​digital​ ​files​ ​can​ ​be​ ​supplied​ ​upon request.

3.​ ​Prices:

3.1​ ​All​ ​charges​ ​and​ ​additional​ ​goods​ ​specified​ ​on​ ​the​ ​booking​ ​form​ ​are​ ​supplied​ ​at​ ​the​ ​prices ruling​ ​on​ ​the​ ​date​ ​of​ ​booking.​ ​Goods​ ​not​ ​specified​ ​on​ ​the​ ​booking​ ​form​ ​are​ ​supplied​ ​at​ ​the prices​ ​ruling​ ​at​ ​the​ ​time​ ​of​ ​receipt​ ​of​ ​the​ ​order.

4.​ ​Product​ ​Orders:

4.1​ ​Miss​ ​Monroe​ ​agrees​ ​to​ ​prepare​ ​print,​ ​digital​ ​and​ ​album​ ​orders​ ​in​ ​a​ ​timely​ ​manner,​ ​but​ ​will not​ ​be​ ​liable​ ​for​ ​refunds​ ​if​ ​the​ ​products​ ​are​ ​delayed​ ​due​ ​to​ ​unforseen​ ​and​ ​uncontrollable circumstances.
4.2​ ​The​ ​client​ ​is​ ​granted​ ​a​ ​48​ ​hour​ ​window​ ​to​ ​cancel​ ​their​ ​order​ ​after​ ​purchasing​ ​in​ ​order​ ​to receive​ ​a​ ​full​ ​refund.​ ​After​ ​this​ ​time​ ​a​ ​partial​ ​refund​ ​may​ ​only​ ​be​ ​given​ ​at​ ​the​ ​discretion​ ​of​ ​the photographer.

5.​ ​Display:

5.1​ ​The​ ​photographer​ ​agrees​ ​to​ ​ask​ ​the​ ​client’s​ ​permission​ ​to​ ​allow​ ​any​ ​photograph​ ​covered​ ​by this​ ​contract​ ​to​ ​be​ ​displayed​ ​to​ ​promote​ ​the​ ​business​ ​in​ ​advertising,​ ​brochures,​ ​magazine articles,​ ​social​ ​media,​ ​websites,​ ​sample​ ​albums​ ​etc.

6.​ ​License,​ ​Coverage​ ​and​ ​Reproduction:

6.1​ ​Photographs​ ​taken​ ​during​ ​the​ ​course​ ​of​ ​the​ ​session/event​ ​will​ ​be​ ​at​ ​the​ ​discretion​ ​of​ ​the photographer​ ​although​ ​every​ ​effort​ ​will​ ​be​ ​made​ ​to​ ​comply​ ​with​ ​the​ ​clients​ ​requirements.
6.2​ ​The​ ​photographer​ ​shall​ ​be​ ​granted​ ​artistic​ ​license​ ​in​ ​relation​ ​to​ ​the​ ​poses​ ​photographed​ ​and the​ ​locations​ ​used.​ ​The​ ​photographer’s​ ​judgement​ ​regarding​ ​these​ ​matters​ ​shall​ ​be​ ​deemed correct.
6.3​ ​When​ ​attending​ ​events​ ​the​ ​photographer​ ​shall​ ​endeavour​ ​to​ ​photograph​ ​all​ ​individuals​ ​as requested​ ​by​ ​the​ ​client(s)​ ​at​ ​some​ ​point,​ ​but​ ​no​ ​responsibility​ ​will​ ​be​ ​taken​ ​by​ ​the​ ​photographer on​ ​the​ ​occasion​ ​of​ ​leaving​ ​somebody​ ​out.
6.4​ ​At​ ​certain​ ​venues,​ ​the​ ​photographer’s​ ​movements​ ​are​ ​sometimes​ ​restricted​ ​by​ ​the​ ​official​ ​in charge.​ ​The​ ​area​ ​from​ ​which​ ​the​ ​photographer​ ​is​ ​able​ ​to​ ​cover​ ​the​ ​event​ ​may​ ​not​ ​be​ ​the photographer’s​ ​choice​ ​and​ ​the​ ​photographer​ ​cannot​ ​accept​ ​responsibility​ ​for​ ​any​ ​obstructed view​ ​should​ ​this​ ​be​ ​the​ ​case.
6.5​ ​On​ ​location​ ​or​ ​events​ ​due​ ​to​ ​a​ ​variety​ ​of​ ​uncontrolled​ ​lighting​ ​conditions​ ​and​ ​the​ ​limitations of​ ​digital​ ​sensors,​ ​some​ ​colours​ ​may​ ​alter​ ​throughout​ ​a​ ​set​ ​of​ ​photographs.
6.6​ ​Although​ ​all​ ​equipment​ ​is​ ​checked​ ​regularly​ ​and​ ​reasonable​ ​steps​ ​are​ ​taken​ ​to​ ​ensure backup​ ​equipment​ ​is​ ​available,​ ​the​ ​photographer​ ​will​ ​not​ ​be​ ​responsible​ ​for​ ​photographs​ ​that are​ ​not​ ​produced​ ​due​ ​to​ ​technical​ ​failure.

7.​ ​Creative​ ​License:

7.1​ ​Miss​ ​Monroe​ ​shall​ ​be​ ​granted​ ​creative​ ​and​ ​artistic​ ​license​ ​in​ ​relation​ ​to​ ​the​ ​choice​ ​of locations​ ​and​ ​poses​ ​used.​ ​Miss​ ​Monroe’s​ ​judgement​ ​on​ ​photographic​ ​style​ ​and​ ​the​ ​number​ ​of photographs​ ​taken​ ​shall​ ​be​ ​deemed​ ​correct.​ ​The​ ​photographer​ ​will​ ​do​ ​her​ ​best​ ​to​ ​honour requested​ ​photographs​ ​but​ ​do​ ​not​ ​undertake​ ​to​ ​guarantee​ ​any​ ​specific​ ​picture​ ​nor​ ​incorporate any​ ​specific​ ​background,​ ​location​ ​or​ ​group​ ​arrangement.

8.​ ​Copyright:

8.1​ ​Digital​ ​images​ ​included​ ​in​ ​your​ ​package​ ​are​ ​provided​ ​to​ ​you​ ​with​ ​a​ ​‘personal​ ​use,​ ​royalty free,​ ​perpetual​ ​license’.​ ​You​ ​are​ ​free​ ​to​ ​print​ ​your​ ​photos​ ​and​ ​make​ ​copies​ ​of​ ​your​ ​images.

8.2​ ​It​ ​is​ ​a​ ​breach​ ​of​ ​Copyright​ ​to​ ​give​ ​any​ ​and​ ​all​ ​images​ ​to​ ​others​ ​for​ ​commercial​ ​use.​ ​You must​ ​refer​ ​everyone,​ ​bar​ ​yourselves​ ​back​ ​to​ ​us​ ​for​ ​express​ ​permission​ ​to​ ​use​ ​watermarked images.​ ​​​Penalties​ ​of​ ​up​ ​to​ ​$500​ ​per​ ​image​ ​will​ ​be​ ​incurred​ ​by​ ​you​ ​for​ ​this​ ​breach.​ ​Penalties​ ​of up​ ​to​ ​$1,000​ ​per​ ​image​ ​will​ ​be​ ​incurred​ ​by​ ​the​ ​party​ ​using​ ​the​ ​images.

9.​ ​Ownership:

9.1​ ​All​ ​digital​ ​negatives​ ​(computer​ ​files)​ ​remain​ ​the​ ​property​ ​of​ ​the​ ​photographer.​ ​On​ ​occasion, the​ ​photographer​ ​may​ ​supply​ ​a​ ​copy​ ​of​ ​the​ ​edited​ ​digital​ ​negatives​ ​to​ ​the​ ​client(s)​ ​for​ ​their​ ​own non-commercial​ ​use.

10.​ ​Force​ ​Majeure:

10.1​ ​In​ ​the​ ​unlikely​ ​event​ ​of​ ​total​ ​photographic​ ​failure,​ ​injury​ ​or​ ​sickness​ ​beyond​ ​the photographer’s​ ​control,​ ​their​ ​liability​ ​shall​ ​be​ ​limited​ ​to​ ​a​ ​full​ ​refund​ ​of​ ​all​ ​monies​ ​paid.​ ​Your statutory​ ​rights​ ​are​ ​not​ ​affected.​ ​Miss​ ​Monroe​ ​has​ ​full​ ​Public​ ​Liability​ ​Insurance.

11.​ ​Cancellation:

11.1​ ​If​ ​Miss​ ​Monroe​ ​has​ ​to​ ​cancel​ ​the​ ​appointment​ ​for​ ​reasons​ ​beyond​ ​their​ ​control​ ​(death, injury,​ ​sickness,​ ​etc.),​ ​their​ ​liability​ ​shall​ ​be​ ​limited​ ​to​ ​a​ ​full​ ​refund​ ​of​ ​all​ ​monies​ ​paid.​ ​If​ ​the​ ​Client cancels​ ​the​ ​appointment​ ​an​ ​unconditional​ ​refund​ ​policy​ ​(except​ ​the​ ​non-refundable​ ​deposit​ ​of $50)​ ​exists​ ​up​ ​until​ ​2​ ​days​ ​prior​ ​to​ ​the​ ​reserved​ ​slot​ ​at​ ​which​ ​point​ ​the​ ​full​ ​Booking​ ​Fee​ ​will​ ​be retained​ ​by​ ​Miss​ ​Monroe.

12.​ ​Postponement:

12.1​ ​Should​ ​the​ ​cancelled​ ​appointment​ ​turn​ ​out​ ​to​ ​be​ ​a​ ​postponement,​ ​then,​ ​subject​ ​to​ ​Miss Monroe’s​ ​availability,​ ​all​ ​monies​ ​paid​ ​may​ ​be​ ​applied​ ​to​ ​the​ ​new​ ​appointment.​ ​In​ ​this​ ​case,​ ​the total​ ​fees​ ​chargeable​ ​shall​ ​be​ ​the​ ​fee​ ​which​ ​applies​ ​at​ ​that​ ​time.

13.​ ​Personal​ ​Accident:

13.1​ ​Any​ ​directions​ ​issued​ ​to​ ​clients,​ ​their​ ​guests​ ​or​ ​employees​ ​during​ ​a​ ​photographic shoot/event​ ​are​ ​deemed​ ​to​ ​be​ ​at​ ​said​ ​persons​ ​own​ ​risk.​ ​The​ ​photographer​ ​cannot​ ​be​ ​held responsible​ ​for​ ​any​ ​personal​ ​accidents​ ​during​ ​a​ ​photographic​ ​shoot.

14.​ ​Complaints​ ​Procedure:

14.1​ ​Please​ ​address​ ​any​ ​complaints​ ​to​ ​Miss​ ​Monroe​ ​by​ ​email.​ ​They will​ ​endeavour​ ​to​ ​respond​ ​to any​ ​complaint​ ​within​ ​5​ ​working​ ​days​ ​of​ ​receipt.